GENERAL INFORMATION

EVERYTHING YOU NEED TO KNOW & MORE!

ADDRESS CORRECTION+-

An address correction fee of 12.50 (v) per package / box will apply to all orders which require an address correction. This is in addition to shipping cost or fee's associated with the address correction and or return.

ART CHANGE+-

If artwork supplied requires typesetting, changes, touch-ups, color separation, etc., it will be billed at $50.00(v) per hour.

ARTWORK+-

Customer is required to supply black and white camera ready artwork, and may send it via e-mail on PC or MAC format to artwork@goodhopebags.com using the following file formats:  EPS, Adobe Illustrator CS (AI,EPS). Adobe Photoshop CS (PSD).JPEG, GIF, and Word Doc files are not acceptable for artwork. For single-color imprint, scans of camera ready, with a minimum of 600 DPI, are acceptable. For multi-color screen-printing, vector art, created in an application such as Illustrator is required. Please note that all fonts MUST be outlined prior to sending in artwork to proof.

CHANGES OR CANCELLATIONS+-

All orders are considered firm. Cancellations will be only accepted if the order has not been processed. Phone cancellations are not permitted. Custom orders may not be cancelled after approval of proof.

DISCLAIMER+-

All orders are subject to product availability. We cannot be liable for material shortages, quotas, delays due to Customs, shipping, or acts of God. Due to manufacturing and imprinting tolerance, all published sizes have an acceptable variation of 1". Occasional variations in material, color, size and design may occur. Goodhope Bags reserves the right to select the best imprinting method (either direct silkscreen or heat transfer) at our own discretion depending on the look of your artworks as well as our merchandise materials. We aim to produce the best imprint quality possible. To enhance imprint quality, due to the nature of certain materials being printed on, clear coating might be applied

DROP SHIPMENTS+-

A charge of $3.75 (v) per location, per release is applied. On some instances, when individual drop ships or less-than-full master carton qty. drop ships are required, new-box charges will apply. Depending on the size of the item and the number of drop ship locations, new-box charges may vary. Please contact us to confirm costs.

DIES & SCREENS+-

To prevent degradation, we discard all magnesium dies, embroidery disk, and screen 13 months following the last use. Reorders placed after this date may incur new Set up, Die, or Tape charges.

EMBROIDERY DISK+-

DST or EMB formats are acceptable if the customer is providing the tape. Supplied disk/tape previously used for T-shirts, hats, or other items may not be usable on our products, due to the differences in material and structure. Please note that text should be no less than 1/4" in height.

FREIGHT+-

All prices quoted are FOB our warehouse in Ontario, California. Our primary carrier is UPS. If you request a different shipping method and your order cannot make their cut-off time, we will ship UPS and invoice for shipping. If no carrier is specified on your order, UPS Ground will be used.

LEAD TIME+-

Blank goods are shipped within 1-2 business days. For one-color imprint items, with camera-ready Artwork provided, please allow 5-7 working days after art approvals. For items requiring multi-color imprint, embroidery, or deboss, the lead time is approximately 7-10 business days after art approval. Please allow an additional 3-4 working days if a product proof is required. For pen, pre-production sample leadtime is 10-12 working days upon paper proof approval.

MINIMUMS+-

There is no minimum on blank goods. All imprinted orders require minimum quantities (our first column) as listed throughout the catalog/website. Less than minimum $40.00 (V) for an additional charge. EQP will not apply; first column pricing will be used. Absolute minimum is 50% of minimum quantity (our first column). An imprinted order less than absolute minimum, less than absolute minimum $75.00 (V) will apply.

PACKAGING+-

Bulk, additional charges will apply for special packing/shipping needs.

PROOF+-

There is no charge for a paper proof. If artwork supplied requires adjustments, touch ups, or over (3) separate revisions, it will be billed at $50.00(v) per hour. A silk screen proof is $18.75(v) per color. A deboss proof is $31.25 (v).
Embroidery proof is $25.00(v). An embroidery sew-out proof is $15.00 (v).

PRICING+-

Pricing in this catalog is subject to change without notice. Please visit our website for our most current pricing. Invoices will reflect current website pricing and will not be adjusted to reflect any previously offered pricing.Pricing obtained from third-party website should be verified against our website prior to order submission.

RETURNS+-

All returns must be pre-authorized, and a Return Authorization number, issued by Goodhope, is required with all returns.Any blank goods returned, except samples, may be subject to a 10% restocking fee.

RUSH SERVICE+-

Every effort will be made to rush your urgent order without an additional cost to you. However, a 5% Rush Charge (or a $35 Fee - whichever is greater) may be applied if the production time is too close to the delivery deadline. Drop shipments are not allowed for Rush Orders

SAMPLES+-

Samples are billed at EQP less 15%, All samples are limited to one piece each style. Samples may be returned within 30 days from
the invoice date. Customer is responsible for all freight charges incurred with sample order and/or returns. If samples are ordered online through our website, they may qualify for 10% off.

SELF PROMOTION/PHOTO/SPEC+-

Merchandise billed at EQP less 15%, running charge and set-up charges billed regular. No blank merchandise will receive a self-promo discount. Self-promo must be decorated by Goodhope and is limited to EQP quantity. Limit 3 pieces per style for photo/spec samples. The photo/spec/self-promo is excluded from the GTech line.

SPEC SAMPLES+-

All spec samples will be billed at EQP -15%, with a fee of $15.00(v) per color. Running charge and set-up charges billed regularly.
No return will be accepted for spec samples

TERMS+-

Standard terms are Net 30 on credit approvals or Prepaid via credit card. New orders, large orders, and/or custom orders
may require a deposit.

UNDER/OVERRUNS+-

We always attempt to ship exact quantities. However, we reserve the right to ship and invoice 3-5% under or over of quantity ordered.